ERP Software Specific for the Cast Metal Industry

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Generic systems are a poor match for this powerful software solution

CRM & BRM - Customer & Business Relationship Management

This is an extensive system which includes Business Communication Tracking, cross linking and indexing to readily form communications between information, monitoring, tracking and scheduling.

The SYNCHRO ERP Business Relationship Management (BRM) is a comprehensive software available within the SYNCHRO ERP software. It manages all the company's relationships and interactions within the Business and helps you stay connected to everyone, streamline processes, internal communications and ultimately improve both profitability and quality of service. The Scope of the BRM includes a Customer Relationship Management (CRM), Company Emails, Written and Verbal Communications as well as Internal Activities Management. All these topics are available for both Customers and Suppliers.

  • BRM - Business Relationship Management and Integrated CRM - Customer Relationship Management Module

Topics Communication Tracking Information Tracking
Cross Linking & Indexing Interaction Exchange Supplier Communication Tracking
Activity Logs Customer Communication Tracking Global and Specific Email Accounts
Internal Communication Tracking Integrated Emails Email Address Management
Email Templates Email Headers and Footers tailored for Individual, Company

Rotational Groups for effective Multi level Communication

Task & Event Time Lines Cross System Document Marshalling 

Priority & Rule Escalation 

Event Monitoring Cross Topic Integration 

Task Monitoring

Rule Based Prioritisation Phone Log Entries

Phone, Internal Activity, Post Logs

Multiple Personal & CRM email Account Topic, Task Phone Log Management

Set Topic Administrator
(Ownership)
Set a User As BRM Admin - View Topics regardless of Security Setting

Set A User to Trigger the Loading of the task and Topic Windows on Log In

CRM and BRM

Developed in-house by the SYNCHRO ERP development team; the system is also utilized throughout our global office network.

A SELECTION OF OUR CLIENTS THAT TRUST SYNCHRO TO DELIVER

  • MACHROTERM
  • POK

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