CRM & BRM - Customer & Business Relationship Management
This is an extensive system which includes Business Communication Tracking, cross linking and indexing to readily form communications between information, monitoring, tracking and scheduling.
The SYNCHRO ERP Business Relationship Management (BRM) is a comprehensive software available within the SYNCHRO ERP software. It manages all the company's relationships and interactions within the Business and helps you stay connected to everyone, streamline processes, internal communications and ultimately improve both profitability and quality of service. The Scope of the BRM includes a Customer Relationship Management (CRM), Company Emails, Written and Verbal Communications as well as Internal Activities Management. All these topics are available for both Customers and Suppliers.
- BRM - Business Relationship Management and Integrated CRM - Customer Relationship Management Module
|Topics||Communication Tracking||Information Tracking|
|Cross Linking & Indexing||Interaction Exchange||Supplier Communication Tracking|
|Activity Logs||Customer Communication Tracking||Global and Specific Email Accounts|
|Internal Communication Tracking||Integrated Emails||Email Address Management|
|Email Templates||Email Headers and Footers tailored for Individual, Company||
Rotational Groups for effective Multi level Communication
|Task & Event Time Lines||Cross System Document Marshalling||
Priority & Rule Escalation
|Event Monitoring||Cross Topic Integration||
|Rule Based Prioritisation||Phone Log Entries||
Phone, Internal Activity, Post Logs
|Multiple Personal & CRM email Account||Topic, Task Phone Log Management|
|Set Topic Administrator
|Set a User As BRM Admin - View Topics regardless of Security Setting||
Set A User to Trigger the Loading of the task and Topic Windows on Log In
CRM and BRM
Developed in-house by the SYNCHRO ERP development team; the system is also utilized throughout our global office network.