CRM & BRM Customer Relationship Management Incorporating BRM Business Relationship Management
Managing all the company's relationships and interactions within the business, supports internal and external communication, streamline processes, improving both profitability and quality of service. The Scope of the BRM includes a Customer Relationship Management - CRM, company emails, written and verbal communications as well as management of all internal activities.
The facilities and features are available for both customers and suppliers.
|Task & Events Time Lines||Cross System Document Marshalling||Priority & Rule Escalation|
|Event Monitoring||Cross Topic Integration||Task Monitoring|
|Rule Based Prioritization||Phone Log Entries||Phone, Internal Activity|
|Multiple Personal & CRM Email
Topic, task Phone Log
|Phase 3 in Developement||Phase 3 in development||Phase 3 in development|
|Topics||Communication Tracking||Information Tracking|
Crosss Linking & Indexing
|Interaction Exchange||Supplier Communication Tracking|
|Activity Logs||Customer Communication Tracking||Global & Specific Email Accounts|
|Internal Communication Tracking||Integrated Emails||Email Address Management|
Email Headers & Footers Tailored for Individual and Company
|Rotational Groups for effecttive Multi Level Communication|
Video and training material is available on request.
For a further information or demonstration contact:
Global +44 (0) 845-370-3232
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